What I do as a Medical Secretary...
I support private medical practices to fit your requirements, whether just starting up or fully established including practice management, administration, organisation and every day secretarial duties. I take great pride in my work and understand the importance of confidentiality, GDPR compliance and professionalism. I possess good interpersonal skills, ability to multi-task efficiently and maintain structured time-management, honesty, discretion, the ability to work well independently and remain calm under pressure.
I have extensive experience and knowledge in various systems, including DGL, Carebit, Medesk and Semble, as well as hospital systems, such as Compucare, HCA, Maxims, Ultragenda, Spire, Healthcode and Egress. I work in a quiet environment from my home office based in Hertfordshire.
I offer a range of services within the medical private sector to support your practice and help it prosper. I have helped many practices starting from scratch and enjoyed being part of their growth. You can find out more about my services in the section below:
"The two most powerful warriors are patience and time" - Leo Tolstoy
Virtual Medical Secretary Services
- Diary management of practice
- Appointment and surgery bookings
- Transcription and audio typing
- Proofreading
- Managing and monitoring queries, emails, telephone calls and messages
- Efficient responses between consultant and secretary via direct messaging, emails or calls
- Emailing of correspondence to patients, clinicians and doctors, compliant with GDPR
- Chasing up reports from hospitals
- Updating patient details and hospital clinic lists
- Advising on practice software systems
- Handling various hospital calendar booking systems
- Invoicing and accounts
- Obtaining quotes for self-funding surgery
- Arranging clinics and theatre lists
- Oversee the day-to-day management of the practice
- Liaising with insurance companies and embassies
- Taking payments remotely and securely
- Maintaining a paperless system
- Postage when required
- Transferring reports, referrals and surgery notes/images onto patients file
- Liaising with medical and non-medical staff
Additional services
I also offer non-medical administrative services, such as email management, scheduling, data entry, invoicing, transcription, managing calendars and proofreading.
Please contact me if you would like to discuss.
Emma Selby
About Me
I have worked as a medical secretary and practice manager in the private sector since 2005. During this time, I gained extensive secretarial, administrative and managerial skills, including the expansion of practices and training new employees. I thrive in a busy environment while maintaining a calm and patient disposition. I have a friendly nature and am very meticulous with my work, organised and self-motivated.
I decided to start up my own remote private medical secretary service after recognising that I can incorporate my experience and knowledge into my own business, allowing more time to work for several consultants, saving them money by paying for the actual work carried out, rather than hiring a part or full time secretary.
I chose to specialise in the private medical sector due to the growing demand in this field and as this is where my expertise lies. By offering a remote medical administrative service with flexible hours, this enables the consultant to save time and money on office costs or employing someone part/full time. I have helped private surgeons and consultants in multiple specialities including orthopaedic, psychiatry, ophthalmology, bariatric, plastic, ENT, dermatology and gynaecology.
Prior to my employment as a medical secretary, I worked as an aesthetician in the clinical beauty industry, which also included clerical duties. I am certified in anatomy and physiology, in addition to holding a BTEC ND in applied science with beauty therapy.
My passions include dance and I have also gained a BTEC ND in Performing Arts. I continue this hobby in my spare time, in addition to other pursuits, such as yoga, walking my dogs, meditation, nature and sound healing.
Testimonials
Emma was my private medical secretary and practice manager for 10 years. She is without doubt the best medical secretary I have ever had and helped me set up my private practice and create the service that I provide today. Emma is organised and professional and has an outstanding ability to manage time and people. Emma is adept at all of the skills of managing a medical practice. Emma has managed my diary for clinics and operating lists at a number of London private hospitals. She has developed excellent relationships with staff and patients and has always been efficient and organised. She has no problem with multi-tasking managing typing of all the clinic letters, organising clinics and operating lists, medico-legal work and managing and chasing up invoices. I thoroughly recommend her services.
Mr Elliot Sorene MBBS FRCS (Tr & Orth) EDipHS
Consultant Orthopaedic, Hand & Upper Limb Surgeon
I write in support of Emma Selby's Secretarial Practice, with which I have been aligned since 23.10.18. I have only superlatives to describe Emma's business. She is a highly organised practice manager who never leaves a task unfinished. Her communication with patients is second to none and I cannot count the number times patients have paid her compliments. Emma is very efficient with billing and filing. I am glad I switched to her as she has made redundant the need for physical office space while still providing a personal touch. Emma's Virtual Office deserves to thrive and I am only too happy to recommend her services to colleagues.
Mr Marcus Lee MB BS(Lond) FRCS(Orth)
Consultant Orthopaedic Surgeon, University College Hospital
I wholeheartedly recommend Emma. She is sincere, hard-working and extremely organised. I’ve had excellent patient feedback regarding her. She gets on very well with colleagues. She can really get any practice going!
Mr Sujith Konan MBBS, MD(res), FRCS(Tr&Orth)
Consultant Orthopaedic Surgeon
Emma is responsive and timely in completing the required secretarial work with me. She was keen to learn new ways of doing things even if it was very different from what she is familiar with. I have never had any problems being in contact with her. Highly recommended!
Mr C P M Lim BM MRGOG
Consultant Gynaecological Endoscopic Surgeon
Emma has worked for me as my secretary since 2019. She is a pleasure to work with and is extremely polite, reliable and efficient. Her experience is very helpful and I am sure she will be a good leader when she builds her team.
Mr Akash Patel
Consultant Orthopaedic Surgeon BSc (Hons), MBBS, MRCS, MSc, FRCS
Emma has been looking after my medical secretarial work for over 2 years. I am very happy with her level of dedication and efficiency. She brings a professional approach to her job and she is responsive and approachable. Patients have told me that they find her easy to work with and communicate with. I hope Emma will continue to support my practice in the coming years.
Dr Abrar Hussain
Consultant Psychiatrist
I have been working with Emma for 6 years and I can confidently say she offers the best support ever. She is extremely supportive and efficient. I highly recommend Emma! She is our ninja!
Valentina Rock
Practice Manager to Mr Sujith Konan, Mr Alistair Hunter and Mr Abbas Rashid
Emma has very good typing skills and takes pride in her secretarial work, that is of a high standard. She is hard working, polite, professional and responds promptly.
Name Disclosed
Consultant Orthopaedic Surgeon Hertfordshire
Contact Me
For enquiries regarding my availability, services, or rates, please feel free to reach out to me.
Emma Selby
Tel: +44 7961 733 080
Email: emma@emmasvirtualoffice.com
Please fill out the form below and I'll get back to you promptly. Thank you.